Shawn & Kym Real Estate is committed to protecting the privacy and security of our clients, customers, tenants, buyers, sellers and website users. This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By engaging our services, attending inspections or open homes, submitting enquiries, applying for a property or using our website, you acknowledge that we may collect, use and disclose your personal information as outlined in this policy, where permitted or required by law.
- Personal Information We Collect
We may collect personal information, including, but not limited to:
• Contact details such as name, residential address, postal address, phone number and email address
• Demographic information such as age, gender and occupation, where relevant to the services being provided
• Financial and credit-related information, including income, assets, rental payment history and tenancy information, where relevant
• Property information including address, ownership details, property type and estimated value
• Information required to issue invoices or offer payment options through third-party platforms, including Realty Assist Australia Limited and MoveMeIn
• Information about your preferences, interests and real estate requirements
• Technical information such as IP address, device type, browser type and operating system
We collect personal information directly from you when you contact us, submit forms, attend open homes or inspections, apply for a property, engage our services or interact with our website.
This includes information collected at open homes, inspections and auctions, such as your name, phone number, email address and inspection attendance, for security, contact and compliance purposes.
We may also collect personal information from third parties where permitted by law, including credit reporting bodies, public registers, tradespeople, conveyancers, utility providers, government agencies and other service providers involved in delivering our services.
- How We Use Your Personal Information
We may use your personal information to:
• Provide, manage and improve our real estate and property management services
• Conduct property appraisals, inspections and market assessments
• Process tenancy applications and manage rental properties
• Communicate with you and respond to enquiries
• Issue invoices and process payments, including via third-party providers
• Meet legal, regulatory and compliance obligations
• Conduct internal reporting, market analysis and business improvement
- Direct Marketing
We may use your personal information to send marketing communications, market updates or property-related information where permitted by law.
You may opt out of receiving marketing communications at any time by using the unsubscribe link provided or by contacting us directly. Opting out of marketing will not affect essential service or transaction-related communications.
- Disclosure of Personal Information
We may disclose your personal information to:
- a) Internal staff and authorised representatives
Only where reasonably required and subject to confidentiality obligations.
- b) Service providers supporting our real estate services
Including photographers, inspectors, tradespeople, conveyancers, IT providers and professional advisers.
- c) Realty Assist Australia Limited
We use Realty Assist Australia Limited to issue invoices and manage payment options through their Agency Portal.
If an invoice is issued via Realty Assist:
- Your information may be shared for identity verification, invoicing and payment processing
- If you choose a Pay Later option, your information may be shared with a related third-party lender for eligibility assessment and loan administration
Realty Assist handles personal information in accordance with its Privacy Policy available at realtyassist.com.au.
d) Optional third-party service providers
From time to time, we may disclose personal information to third-party service providers that support moving, utility connection, insurance or related services, including MoveMeIn.
This may include providing your contact details to enable those providers to contact you directly in connection with services related to your tenancy, purchase or sale.
Engagement with these providers is optional.
They handle personal information in accordance with their own privacy policies.
You may decline or opt out of these services at any time.
e) Government agencies and legal authorities
Where required or authorised by law, or to protect our legal rights or the rights of others.
We do not sell or trade personal information under any circumstances.
- Security of Personal Information
We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access or disclosure. This includes secure storage systems, access controls and regular review of our information handling practices.
- Retention of Personal Information
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and maintain accurate records. When information is no longer required, it is securely destroyed or de-identified.
- Access, Correction and Deletion
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date. You may also request deletion where appropriate and permitted by law.
Requests can be made using the contact details below. We will respond within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).
- Privacy Complaints
If you have a concern or complaint about how your personal information has been handled, please contact us using the details below.
We will investigate the complaint and respond in writing within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
- Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be published on our website. Continued engagement with our services will be taken as acceptance of the updated policy.
- Contact Us
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
Shawn & Kym Real Estate
Email: kym@shawnandkym.com.au
Phone: 0411 532 333
We are committed to resolving any privacy concerns promptly and fairly.